Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Nature of Our Services

Startegca (Registration No: 43299911) provides free-to-access informational content about strategy video games, including:

• Game reviews and analysis
• Strategy guides and tips
• News and industry updates
• Editorial opinion pieces
• Gaming community content

All content on our website at https://startegca.com/ is provided free of charge. Users are not required to make any purchases to access our content.

2. No Direct Product Sales

At this time, Startegca does not:

• Sell video games, software, or digital products
• Sell physical merchandise or gaming accessories
• Operate an e-commerce store
• Process direct payment transactions for products
• Facilitate game purchases on behalf of publishers or developers

If you wish to purchase games reviewed or discussed on our Site, you must do so through authorized retailers, digital distribution platforms, or game publishers. We are not responsible for transactions conducted with third parties.

3. Third-Party Purchases

Our Site may contain affiliate links or references to third-party retailers where games can be purchased. Please note:

• We do not process payments for third-party purchases
• We are not responsible for third-party refund policies
• Refund requests for third-party purchases must be directed to the respective seller
• Each retailer maintains their own refund and return policies
• We recommend reviewing the specific refund policy of any store before making purchases

Common third-party platforms have their own refund policies:

• Steam: Offers refunds within 14 days of purchase if played less than 2 hours
• Epic Games Store: Provides refunds within 14 days if played less than 2 hours
• GOG: Offers 30-day refund policy with specific conditions
• Console Stores (PlayStation, Xbox, Nintendo): Each has unique refund policies

Please consult the specific platform's refund policy for detailed information.

4. Future Paid Services

Should Startegca introduce paid services, products, or premium features in the future, this section will govern refund eligibility:

4.1 Digital Products

If we offer digital products such as premium guides, exclusive content, or downloadable materials:

• Refund Window: Requests must be made within 14 days of purchase
• Eligibility Conditions: Product must not have been substantially accessed or downloaded
• Technical Issues: Refunds provided if product is defective or inaccessible due to our error
• Content Accuracy: Refunds considered if content materially misrepresents what was advertised

4.2 Subscription Services

If we introduce subscription-based premium content:

• Trial Periods: Any free trial can be canceled before billing begins
• Monthly Subscriptions: Can be canceled at any time; access continues until end of billing period
• Annual Subscriptions: Refunds on a pro-rata basis if canceled within 30 days
• No Refunds After 30 Days: No refunds for annual subscriptions after the initial 30-day period

4.3 Physical Merchandise

If we sell physical products such as branded merchandise:

• Return Window: 30 days from delivery date
• Condition Requirements: Items must be unused, in original packaging
• Defective Items: Full refund or replacement for defective or damaged products
• Return Shipping: Customer responsible for return shipping unless item is defective
• Refund Processing: Issued within 10 business days of receiving returned item

5. Refund Request Process

Should paid services be introduced and you need to request a refund:

5.1 How to Request

Submit refund requests through the following methods:

• Email: info@startegca.com with subject line "Refund Request"
• Phone: +1 520 823 3317 during business hours (Monday-Friday, 9:00 AM - 6:00 PM MST)
• Contact Form: Use our website contact form with "Refund" selected as the subject

5.2 Required Information

Include the following in your refund request:

• Your full name and contact information
• Order or transaction number
• Date of purchase
• Product or service name
• Detailed reason for refund request
• Original payment method information

5.3 Processing Timeline

• Acknowledgment: We will acknowledge receipt of your request within 2 business days
• Review: Refund requests will be reviewed within 5-7 business days
• Decision Notification: You will receive notification of approval or denial
• Refund Processing: Approved refunds processed within 10 business days
• Credit Appearance: Refunds may take 5-10 additional business days to appear depending on your financial institution

6. Non-Refundable Items and Services

The following would not be eligible for refunds if offered:

• Gift cards or promotional credits
• Services already fully rendered
• Digital content that has been substantially accessed or downloaded
• Customized or personalized products
• Products purchased during final sale or clearance events (if explicitly marked)
• Services canceled after the refund window has expired

7. Payment Methods and Refund Processing

Refunds will be issued to the original payment method used for purchase:

• Credit/Debit Cards: Refunded to the original card; processing time depends on your financial institution
• PayPal: Refunded to your PayPal account within 5-7 business days
• Other Digital Wallets: Refunded according to the respective platform's policies
• Wire Transfers: May require additional processing time and bank details verification

We cannot issue refunds to different payment methods or accounts than originally used for purchase.

8. Exceptions and Special Circumstances

8.1 Technical Issues

If you experience technical issues preventing access to paid content or services:

• Contact our support team immediately
• We will attempt to resolve technical issues before processing refunds
• If issues cannot be resolved within 7 days, full refund will be provided

8.2 Billing Errors

If you notice unauthorized charges or billing errors:

• Report the issue within 60 days of the charge
• We will investigate and correct any verified errors immediately
• Full refunds provided for proven billing mistakes

8.3 Service Interruptions

For paid services experiencing significant downtime:

• Subscribers may receive pro-rata refunds or service extensions
• Planned maintenance does not qualify for refunds
• Extended unplanned outages may qualify for compensation

9. Promotional Offers and Discounts

For future paid services purchased with promotional codes or discounts:

• Refunds reflect the actual amount paid, not the original price
• Promotional codes typically cannot be reinstated after refund processing
• Bundle discounts may affect partial refund calculations
• Limited-time offers follow standard refund policies unless otherwise stated

10. Cancellation of Services

For subscription or recurring services:

• Cancellations can be made at any time through your account settings
• Access continues until the end of the current billing period
• No refunds for partial months or unused time (except within initial refund window)
• Cancellation must be completed before the next billing date to avoid charges

11. Dispute Resolution

If you disagree with a refund decision:

• You may request a review by contacting our customer service supervisor
• Provide additional information or evidence supporting your request
• Final decisions will be communicated within 5 business days of review
• If still unsatisfied, you may pursue resolution through applicable consumer protection laws

12. Consumer Rights

This Refund Policy does not limit your statutory rights under applicable consumer protection laws, including:

• Right to return defective products
• Right to refund for services not rendered as described
• Protection against fraudulent or unauthorized charges
• Regional consumer protection laws that may provide additional rights

In jurisdictions where consumer protection laws provide greater rights than this policy, those laws prevail.

13. Fraud Prevention

We reserve the right to:

• Investigate suspicious refund requests
• Deny refunds that violate our Terms & Conditions
• Suspend or terminate accounts engaging in refund abuse
• Report fraudulent activity to appropriate authorities
• Refuse future transactions from users with patterns of excessive refund requests

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via:

• Email notification to registered users (if applicable)
• Prominent notice on our website
• Announcement through our communication channels

Continued use of paid services (if available) after changes constitutes acceptance of the modified policy.

15. Governing Law

This Refund Policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.

17. Acknowledgment

By using our Site and any future paid services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy, which are incorporated herein by reference.

This Refund Policy was last updated on January 1, 2025 and applies to all interactions with Startegca and any future transactions conducted through our platform.